Joel Baudanza

Customer Implementation Manager @Telesign

Marina del Rey, CA, US

Manage the technical integration of all products post-sales. Responsible for account creation and product enablement of POCs and all recently closed-won opportunities. Initiate and oversee the integration process with the customer by maintaining an appropriate cadence, identify the key technical stakeholder, map timelines and milestones based on launch plans, and ensure that the customer adheres to the timeline. Field all incoming questions related to integration and product setup. Meet and exceed key metrics such as time to integrate, time to ramp, and time to estimated direct margin.

Crescenta Valley High School

High School Diploma, General Studies

California State University, Fullerton

Bachelor of Arts (B.A.), Management & Marketing