Joel Aguirre
Customer Success Manager | Helping SaaS Clients Drive Adoption, Retention & Growth
- Role
- Technical Customer Success Manager at monday.com
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Joel Aguirre
A man\'s accomplishments in life are the cumulative effect of his attention to detail.”Customer Success Manager with 3+ years of B2B SaaS experience managing multi-million dollar account portfolios and driving measurable growth across adoption, retention, and expansion initiatives. I specialize in building long-term (and human) client relationships that translate product value into real business outcomes.I enjoy being the bridge between customers and product teams, translating complex feedback into actionable improvements and helping clients see results faster. My approach creates better experiences for both customers and teams.First-generation college graduate, fluent in English and Spanish, and naturally curious by nature. I love learning, improving systems, and helping people succeed through great communication and attention to detail.Core strengths: Relationship Management | SaaS Account Growth | Onboarding & Adoption | Retention & Renewal Strategy | Executive QBRs | Process Optimization | CRM Management (Salesforce, HubSpot, ChurnZero)| Bilingual (English/Spanish)
Experience
Technical Customer Success Manager
Jan 2026 — Present · NY, US
Education
University at Albany
Bachelor of Business Administration - BBA, Marketing
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