Joe J.

About Joe J.

I am a strategic, multi-faceted, and focused professional with a seasoned L&D background, a history of optimizing and scaling training operations, and a talent for aligning teams around common goals. I combine over 16 years of experience developing best-in-class organizational and talent development programs for multiple high-profile organizations; implementing integrated L&D solutions that optimize learning outcomes; developing a fully engaged, incentivized, and thriving workforce capable of addressing key business challenges; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am an agile thinker who is highly adaptable and quick on his feet. In today’s dynamic L&D space, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my organization to success. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending emails, communicating with a partner, presenting to a crowd, or anything in between, I communicate quickly, accurately, and effectively. Key Skills Strategic Planning & Execution Staff Training & Development Project & Program Management Organizational Development Instructional Design Leadership Development Cross-Functional Collaboration Mentor/Coach/Facilitator Operational Change Management Employee Motivation/Engagement Creative Problem Solver Customer Service/Retention Hybrid Learning Solutions Process Improvement

Experience

1. Training and Development Manager

   Inktel Contact Center Solutions

   Oct 2022 — Present

Education

• University of Iowa

  BA, Economics

  2000 — 2005

Skills

• Os X
• Store Management
• Team Leadership
• Customer Satisfaction
• Sharepoint
• Leadership
• Inventory Management
• Inventory Control
• Management
• Team Building
• Customer Service
• Operations Management
• Presentation Skills
• Recruiting
• Loss Prevention
• Mac Os
• New Store Development
• Merchandising
• Sales Management
• Microsoft Dynamics
• Visual Merchandising
• Customer Experience
• Retail
• Microsoft Office
• Microsoft Crm