Joe Hala

About Joe Hala

Passionate team oriented leader and new technology fanatic. Enjoys team building, mentoring and business process improvement. Highly experienced in management for enterprise operations, new account transitions, global offshore management, program and project management. Trained in ITILv3 Service Management. Solid systems engineering background combined with expertise in measurement and analytics, architecture, design, development and operational support for.com, Digital, EAI, security and audit compliance.

Experience

1. Senior Manager Program Management

   CVS Health

   May 2014 — Present · Woonsocket, RI, US

   Broad range experience managing projects and programs including Retail, LTC, Minute Clinic, Digital, Distribution Centers and PBM systems. Currently managing enterprise IT teams preparing for FDA\'s Drug Supply Chain Security Act (DSCSA).

Education

• Western New England University

  MS Electrical Engineering, Controls, Architecture, Filters, Software

  1987 — 1992

• Western New England University

  BS Computer Engineering, Computer Architecture, Electronics Engineering

  1981 — 1985

Skills

• Systems Engineering
• Service Portfolio Management
• Itil
• Incident Management
• Software Development Life Cycle (Sdlc)
• Process Improvement
• Outsourcing
• Strategy
• IT Service Management
• Start-Up Consulting
• Major Incident Management
• Software Development
• Enterprise Architecture
• Sdlc
• Global IT Operations
• Solution Architecture
• IT Management
• Business Process Improvement
• Multi-Sourcing
• Vendor Management
• Service Delivery
• Business Analysis
• Cloud Computing
• Program Management
• IT Operations
• Problem Management
• Web Infrastructure
• Leadership
• IT Outsourcing
• Project Management
• Itil V3
• Operations Management
• Ola
• Infrastructure
• IT Strategy
• Electrical Engineering
• Service Improvement