Joe Grant

About Joe Grant

IT operations and business transformation leader with a record of scaling delivery organizations, optimizing service operations, and leading multi-billion-dollar modernization portfolios. Drives profitability, customer experience, and enterprise outcomes across commercial, public sector, and global settings. Deep expertise in operating models, portfolio governance, service lifecycle design, and AI-enabled transformation.CORE LEADERSHIP COMPETENCIES:Business Operations Leadership | IT Strategy & Modernization | Service Delivery & CX | Portfolio & P&L Influence | Operating Model Design | PMO & Governance | Continuous Improvement / Lean Ops | Vendor/Partner Strategy | Risk Management | AI/GenAI Adoption & Value RealizationEDUCATION & CERTIFICATIONS: MBA, High Honors — Union College | B.S, Marketing & Management, Magna Cum Laude — Siena CollegePMP - Project Management Professional (PMI #454534)- Since 2007CPMAI - Certified Professional in Managing AI (#41•••56)- May 2025MIT Sloan/CSAIL AI Strategy Certificate IOM Graduate (U.S. Chamber, 90-hour Executive Program)

Experience

1. Customer Engagement Executive

   Dell Technologies

   Jan 2021 — Present

   Customer Engagement Executive for large multi-billion-dollar IT modernization / AI engagements - align internal stakeholders and customers, deliver an excellent customer experience, exceed customer expectations, drive continuous improvement and faster time to value, and achieve customer outcomes. Co lead Dell\'s Customer Engagement Portfolio ($76B+) for Gen AI, Cyber, Telco, and Apex aaS complex engagements, drive continuous improvement; enhance service delivery/customer lifecycle for large complex deals; mitigate risk; and deliver One Dell experience to our customers. Identify, develop and implement customer centric strategies that drive improved CSAT, retention and expansion, and more profitable engagements for Dell Technologies. Designed and implemented the Practical CSM framework for Customer Advocacy organization. Lead complex and special projects and programs at the request of Dell Sr. Leadership.

Education

• University of Notre Dame

  IOM, Association Management

• Siena University

  BS, Marketing & Management

  2000 — 2002

• Union College

  MBA - Finance

  2002 — 2004

• Villanova University

  Project Management Training - PMP

Skills

• Crm
• Consulting
• Cross-Functional Team Leadership
• Marketing Strategy
• Business Process
• Executive Management
• Project Management
• Strategic Planning
• Management
• Program Development
• Team Building
• Business Analysis
• Social Media
• Product Development
• Analysis