Joe Ghazar

About Joe Ghazar

During my 24 years with Best Buy, I have been fortunate to have the opportunity to create strong relationships throughout the company. I am a values-based leader. I have no problem showing humility and giving credit to others. I have learned that while it only takes one person to impact positive change a single individual does not create success. True, lasting success is earned as a “team” and a team win is more important than an individual win. A winning organization is built by a group of individuals working together, not by a single person. Some may shine more than others, however, each individual must work together to achieve success. Working with one company for over 20 years allowed me the opportunity to hold many roles-Department Supervisor: Computers, Home Theater, Audio, Appliances, Tech bench, & LP -PC Area Manager (PC department & the tech bench)-Geek Squad Double Agent (Consumer Electronics Installation, Networking, upgrade & repair computers)-Triple Agent (Test position. Coached Agents & supported 13 stores)-Deputy Field Marshal (District Services Management and Field Support)-Large Product Fulfilment Resolution,(LPFR) Manager for Executive Resolution CasesThe experiences I have gained through these positions have strengthened me as a leader and as a person. These roles have given me experience in many situations such as change management, difficult conversations, coaching, & customer service to name a few. They have prepared me to be able to handle many unique situations that arise in business & when working with people. In recent years I have learned how to use those skills and experiences to help others in supporting their mental health and well-being. I work hard to put others ahead of myself & to be a servant leader. I take pride in my Values-Based Leadership and my ability to communicate. I know I have to seek to understand & respectfully listen to the vision of others in order to grow as a leader & to lead my team forward. I believe the key to success is found as a team, by asking questions & listening. Leading by example & focusing on others allows me to build a winning team that is confident and competent.

Experience

1. Lpfr am (Remote - Call Center)

   Geek Squad

   Jan 2022 — Present

   I lead a team of remote Agents from around the Country who provide Large Product Fulfilment Resolution (LPFR) for Executive Resolution Cases, Better Business Bureau, and Attorney General Cases.Provide coaching and development

Education

• Rochester College

  Perusing BA , Bible/Biblical Studies

  2012 — 2016

• Macomb Community College

  Associate's degree, General Studies

  2006

• Western Governors University

  Perusing BA , Business Administration and Management, General

  2021 — 2023

• Madison High

  Diploma, College prepparatory classes

  1992 — 1996

Skills

• Team Building
• Management
• Store Management
• Computer Hardware
• Retail Sales
• Multi-Unit Management
• Microsoft Office
• Sales
• Organizational Development
• Inventory Management
• Inventory Control
• Coaching
• Loss Prevention
• Interviews
• Leadership Development
• Organizational Effectiveness
• Bible
• Profit
• Public Speaking
• Retail
• Christian Leadership
• Strategic Planning
• Motivated Self-Starter
• Strategy
• Merchandising
• People Development
• Customer Experience
• Operations Management
• Sales Management
• Leadership
• Driving Results
• Income Statement
• Time Management
• Visual Merchandising
• Big Box
• Account Management
• Motivational Speaking
• Sales Operations
• Store Operations
• Customer Service