Joe G.
Service Delivery Manager @SAIC
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WORK HISTORY
Service Delivery Manager @SAIC
San Francisco, CA, US
Leading all service delivery and operations for a major State Government Managed Services EngagementResponsible for:* ITIL-based Service Management (Major Incident, Problem, Change, Release Management)* Delivery of Infrastructure Services supporting SAP, Facilities and Case Management Applications* Service towers (Data Center, Network, Help Desk, Desktop, Security, ITSM)* SLA Reporting, Asset & Configuration Management, Client Satisfaction* Contract, vendor, sub-contractor management* Client relationships
EDUCATION
Northeastern University
Business Administration
Notre Dame de Namur University
Bachelor of Science (B.S.), Business Administration
SKILLS
ABOUT JOE G.
Interested in technical management, professional services, product management, channel…
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