Joe G.

Service Delivery Manager

Role: Service Delivery Manager at SAIC
Location: Redwood City, CA, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Joe G.

Interested in technical management, professional services, product management, channel…

Experience

Service Delivery Manager
SAIC
Jan 2011 — Present · San Francisco, CA, US
Leading all service delivery and operations for a major State Government Managed Services EngagementResponsible for:* ITIL-based Service Management (Major Incident, Problem, Change, Release Management)* Delivery of Infrastructure Services supporting SAP, Facilities and Case Management Applications* Service towers (Data Center, Network, Help Desk, Desktop, Security, ITSM)* SLA Reporting, Asset & Configuration Management, Client Satisfaction* Contract, vendor, sub-contractor management* Client relationships

Education

Northeastern University
Business Administration
Notre Dame de Namur University
Bachelor of Science (B.S.), Business Administration
2009 — 2011

Skills

Saas
Agile Methodologies
Strategy
Management
Vmware
Product Management
Managed Services
Solution Architecture
Integration
IT Management
Enterprise Software
Enterprise Architecture
IT Service Management
Business Development
Networking
Disaster Recovery
IT Strategy
Databases
Outsourcing
Oracle
Cloud Computing
Strategic Alliances
Unix
Information Security
Service Management
Go-to-Market Strategy
Strategic Partnerships
Vendor Management
Service Delivery
Oracle Rac
Pre-Sales
Peoplesoft
Servers
Crm
Itil
Microsoft Sql Server
Data Center
Alliance-Building
Pmp
Leadership

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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