Joseph Fretschel

About Joseph Fretschel

As an accomplished Loan Operations Executive with over 25 years of experience, I have…

Experience

1. VP AVP Loan Servicing Manager and Corporate Banking Servicing Manager

   North Shore Bank

   Feb 2002 — Present

   I direct all aspects of loan servicing operations for consumer and commercial leases, consumer direct and indirect loans, construction loans, and lease accounting, representing the bank’s second largest area by volume and profitability. I previously oversaw operations for customer service, credit cards, mortgage servicing, and small business loans.* Identified and put in motion efficiencies to manage an explosive 460% increase in loan volume over the last 19 years while still providing 48-hour funding turnaround and nearly perfect QC audits and without adding any staff.* WMBA Best in Servicer Award Finalist 2021 and 2022.* Saved the bank over $796,323 in 2022 alone, and over $10 million+ to date by discovering and remediating core system flaw that allowed automatic dealer reserve chargeback settings to be overridden.* Managed up to 18 direct and indirect reports as well as diverse portfolios at various points totaling accounts for almost $2 billion.* Led loan conversion and integration of 4 different bank loan portfolios with more than accounts and data mapping for 2,300+ loan-level data fields for each portfolio.* Achieved and maintained more than 93% internal and external customer satisfaction rating for the last 15 years.

Education

• University of Wisconsin-Milwaukee

  Bachelor of Business Administration - Marketing, Business Administration