Joe Fraser
Planned and Executed Department Re-organization, to Include Manager Consolidation, Call Center Establishment, Workflow Mapping and Policy Updates through Relentless Focus on Standardization and Innovation Revised and Implemented New Compensation Plan @Massachusetts General Hospital
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WORK HISTORY
Planned and Executed Department Re-organization, to Include Manager Consolidation, Call Center Establishment, Workflow Mapping and Policy Updates through Relentless Focus on Standardization and Innovation Revised and Implemented New Compensation Plan, Benchmarking to Industry Standards after Forecasting and Modeling Impact to all Providers Improved Patient Experience through Education, Training, and Standard of Care Establishment, Resulting in Patient Satisfaction Score Increases of 20 Drafted and Implemented Department s Operating Budget, Planning for New Faculty and Service Growth while Accounting for Future Staffing and Supply Reductions Integrated Private Dental Group 6m Practice into the Hospital s Financial and Operational Infrastructure through Billing, IT, and Ehr Integration and Transition @Massachusetts General Hospital
EDUCATION
MIT Sloan School of Management
MBA
SKILLS
ABOUT JOE FRASER
Recently relocated, management consultant and healthcare director with extensive and operational experience, business process and workflow assessments and redesign, analytics and modeling, policy development, change management, productivity and performance benchmarking, and cost improvement.
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