Joe Francia

Account Manager @North Mill Equipment Finance Nmef

Irvine, CA, US

Working collaboratively with other account managers to create a results-oriented team that prides itself in the delivery of optimal service and in meeting service goals, metrics, and service-level-agreements - Possessing a high energy, strong desire to achieve top results with a charismatic, positive “can-do\" attitude - Managing multiple tasks and meeting aggressive deadlines - Assure the compliance of company credit and funding standards and performing day-to-day activities within the document and funding department - Providing assistance to our broker partners and end-user customers (lessees) and answering questions and solving issues in a timely manner - Continually gauging customer service satisfaction and report results to the team leader - Processing and closing between 25-40 transactions a day - Managing the on-boarding of new customers and ensuring transactions are completed within designated SLAs - Assist the customer service team leader in researching better ways to improve the service we provide by studying other service models and companies known for their customer service excellence

Golden West College

Associate's degree