Joe Fernicola
Director of Sales and Patron Experience at Chicago Symphony Orchestra
- Role
- Director of Sales and Patron Experience at Chicago Symphony Orchestra
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Joe Fernicola
Passionate Chicago arts and culture connector, living at the intersection of sales and…
Experience
Director of Sales and Patron Experience
Oct 2018 — Present · Chicago, IL, US
Leads the Sales and Patron Experience team (Box Office, Patron Services, Preferred Services) as a director of the Marketing and Sales department for the world-renowned Chicago Symphony Orchestra and Symphony Center. Responsible for assuring the Sales team achieves ticket and revenue objectives, including goals for subscriptions, single tickets, group sales, and outbound (telemarketing/telefunding)Collaborates alongside senior leaders and directors to analyze, strategize, and steer marketing and sales initiatives; and drives cross-departmental initiatives that impact the overall patron experience.Oversees the use of ticketing technology and enhancements, including the CRM database (Tessitura), ticket fulfillment, contact center solutions, and sales-related webpages.
Education
North Park University
B.A.
Skills
- Theatre
- Performing Arts
- Microsoft Excel
- Powerpoint
- Tessitura
- Crm Databases
- Nonprofit Organizations
- Social Media
- Editing
- Event Management
- Membership Relations
- Membership
- Fundraising
- Festivals
- Database Administration
- Data Analytics
- Marketing
- Audience Development
- Ticketing
- Event Planning
- Data Analysis
- Sound Reinforcement
- Nonprofits
- Arts Administration
- Facilities Management
- Microsoft Office
- Public Speaking
- Customer Relationship Management (Crm)
- Data Science
- Community Outreach
- Non-Profits
- Customer Service
- Marketing Communications
- Team Leadership
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