Joe Eaton
Global IT Service Delivery | ITIL Certified Professional
- Role
- Global IT Service Delivery Manager at Carlisle Companies Incorporated
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Joe Eaton
IT professional with extensive experience in IT Service Management and leadership. Process-oriented and accomplished with success in service desk management, customer service, and project management. Demonstrated track record coordinating large-scale IT projects to meet established deadlines and goals. Customer-centric on delivering quality customer service utilizing ITIL industry best practices. Results-driven leader with talent for motivating team members to excel and consistently meet business objectives. Leading teams of IT professionals to successfully support business vision and strategy.
Experience
Global IT Service Delivery Manager
Carlisle Companies Incorporated
Feb 2017 — Present · Scottsdale, AZ, US
Leads a global team of Service Desk professionals while preserving a collaborative culture, and maintaining a world class standard of service. Partnered with the IT Global leadership team to continuously improve and develop exceptional experiences for our employees and our customers. Foster a culture of accountability, continuous improvement, and world class customer service throughout Carlisle.Key Implemented an ITSM platform (ServiceNow) with workflows, automation, and a service catalog Marketed the Service Desk using SharePoint for news articles and a document library Collaborated with stakeholders in a Kaizen event to improve the employee onboarding process Produced dashboards and reporting to measure team performance and drive improvement Improved collaboration by assisting with the implementation of Microsoft Teams
Education
DeVry University
Bachelors, Computer Information Systems
2009 — 2012
Estrella Mountain Communty College
Associates, CISCO Networking / LINUX Administration
2002 — 2006
Skills
- Team Leadership
- Lan/Wan
- Account Management
- Firewalls
- Windows
- Troubleshooting
- Security
- Administration
- Computer Hardware
- Cisco
- Servers
- Desktop Support
- Customer Service
- Windows Server 2003
- Windows 7
- Dhcp
- Laptops
- Excel
- Technical Support
- Documentation
- Visio
- Microsoft Office
- Word
- Active Directory
- Xp
- Windows Server
- Hardware
- Problem Solving
- System Administration
- Printers
- Time Management
- Outlook
- Voip
- Vmware
- Customer Relations
- Access
- Inventory Management
- Vpn
- Telecommunications
- Network Administration
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