Joe Jones

Professional Services Manager (TPI, WMS, & MDM) at NISC

Role
Professional Services Manager at NISC
Location
Bend, OR, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Joe Jones

I’m a people-first leader who turns complex operations into manageable, scalable systems. I specialize in AI adoption, intelligent automation, and continuous improvement, helping teams move faster with fewer handoffs, clearer priorities, and measurable outcomes.In Professional Services, I lead cross-functional teams through change enablement, from identifying automation opportunities to deploying practical solutions—Copilot, Power Automate, and workflow orchestration that increase efficiencies and unlock capacity. I’m equally focused on culture and capability: coaching emerging leaders, promoting data‑informed decision making, and building repeatable playbooks that stick.What I’m known for:Mentoring leaders to become confident, outcomes‑oriented managersTranslating strategy into clear operating rhythms and team behaviorsStanding up AI/automation use cases that cut busywork and improve qualityFacilitating alignment across product, services, and supportI find value in working at the intersection of people, process, and technology—where small improvements compound and teams feel the lift.

Experience

  1. Professional Services Manager

    NISC

    Jul 2025 — Present

    Manager over Third-Party Integrations (TPI), Work Management (WMS), and Meter Data Management (MDM) implementations.

Education

  • Purdue University

    Bachelor of Science, Organizational Leadership & Supervision

    2003 — 2008

  • Purdue University

    Master’s Degree, Information Technology

    2014 — 2016

Skills

  • Integration
  • Group Policy
  • Project Planning
  • Board Relations
  • Virtualization
  • Servers
  • Strategic Planning
  • Vmware Server
  • Databases
  • Smart Grid
  • Leadership
  • Dell
  • Disaster Recovery
  • Computer Security
  • Technical Writing
  • Troubleshooting
  • Active Directory
  • System Center
  • Disaster Response
  • Crystal Reports
  • IT Strategy
  • Technical Communication
  • Microsoft Exchange
  • Training
  • Sharepoint
  • Organizational Leadership
  • Security
  • Multispeak
  • Cloud Computing
  • Utility Computing
  • Ami
  • Network Administration
  • Project Management
  • Budgets
  • Emc Storage
  • Information Technology
  • Vmware
  • Software Documentation
  • IT Management
  • Management

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Joe Jones — Professional Services Manager at NISC in Bend, OR, US | Unifers