Joe van der Merwe
Service Delivery Manager @Retailsolutions Group
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WORK HISTORY
Service Delivery Manager @Retailsolutions Group
SKILLS
ABOUT JOE VAN DER MERWE
Dynamic leader with over 20 years of experience spanning from hands-on development to executive management, including his most recent role as a Multi-Regional Director. Proven expertise in driving global team cohesion, optimizing service delivery, and fostering a culture of personal accountability, ownership and achievement. Adept at navigating complex challenges with pragmatic solutions that balance organizational goals and team needs. Recognized for exceptional client management, conflict resolution, and fostering innovation within diverse, multicultural teams. Extensive background in application support across all business areas, with a strategic vision for aligning technical initiatives with business objectives.Key Skills & Competencies - Leadership & Team Development: Proven track record in leading and mentoring multi-national teams, enhancing performance, and driving engagement- Leadership differentiator: Innate understanding of how to engage and support Neurodiverse individuals raising the ceiling for team engagement, cohesion and performance- Strategic Problem Solving: Expert in resolving complex issues and aligning stakeholders to achieve successful, universally supported outcomes- SAP Expertise: Over 20 years of experience in SAP, including cross-application design, development, and performance optimization- Client & Stakeholder Management: Skilled in managing high-stakes client relationships, handling escalations, and ensuring client satisfaction- Change Management: Experienced in leading organizational changes to improve processes, team dynamics, and cross-regional collaboration.
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