Joe Stout
Sr Specialist Technical Support IT Services at Intercontinental Hotels Group (Ihg) @IHG Hotels & Resorts
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WORK HISTORY
Sr Specialist Technical Support IT Services at Intercontinental Hotels Group (Ihg) @IHG Hotels & Resorts
Atlanta, GA, US
Primary focus on providing comprehensive support to C-Level Suite Executives and higher.• Assist clients/users in intricate hardware and software selection, procurement, installation, maintenance, and issue resolution.• Manage software updates, service packs, security patches, and antivirus signatures deployment to managed devices.• Monitor capacity and availability trends to facilitate proactive Problem Management.• Coordinate solutions for technology-related issues involving vendors and third-party stakeholders.• Establish and embed Standard Operating Procedures (SOPs) for incident resolution and Service Request fulfillment within the team.• Spearhead efforts to review the business impact of recommended customer support process improvements.• Manage corporate device inventory in Service Now, including existing hardware and new device imports.• Oversee corporate vendor relationships, ensuring adherence to SLA agreements and facilitating equipment installations or servicing.• Utilize mobility Mobile Device Management (MDM) systems to monitor and support corporate-owned wireless mobility devices.• Install, configure, and maintain video conference equipment and technology.• Deliver direct technical support to Executive and Senior Leadership both onsite and offsite.• Assist in planning, coordinating, and executing video conference content for Senior Leadership.• Install, manage, and service digital advertising content at corporate Headquarters.• Administer multifactor authentication software installed on corporate devices.• Provide troubleshooting and support for video conferencing systems.• Resolve audio-visual equipment issues in real-time scenarios.• Install and configure Audio-Visual Video Conferencing solutions for corporate headquarters and offsite events.• Handle hardware procurement including obtaining price quotes and processing order requests as the department\'s Asset Manager.
EDUCATION
Clayton State University
Bachelor's degree Information Technology, Information Technology
University of Phoenix
Master's Degree, Management Information Systems, General
University of Phoenix
Master's degree
SKILLS
ABOUT JOE STOUT
As a dedicated and proactive IT professional with over a decade of experience, I have recently transitioned into Senior C-Suite Leadership support roles. I thrive on challenges and excel in collaborating with company management and external partners to enhance services and surpass objectives.Outside of work, I indulge in various hobbies. Traveling is one of my passions, and I am fortunate to work in the hospitality industry, which allows me to explore new cultures and cuisines. Additionally, I enjoy participating in online competitive gaming, including tournaments.Connecting with new people, whether locally or internationally, holds significant importance to me. Participating in online gaming has not only enhanced my personal life but has also facilitated networking opportunities beyond the confines of my professional sphere.
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