Joe Onge
- Role
- Senior Customer Service Analyst - Contact Center Strategy Group - Data Analytics Lead at DTE Energy
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Joe Onge
Experienced Account Manager with a demonstrated history of working in the utilities…
Experience
Senior Customer Service Analyst - Contact Center Strategy Group - Data Analytics Lead
Jul 2019 — Present
Contact Center Strategy Group Concentrating on Data Analytics. Improving metrics in the Contact Center by use of process automation, product integration, and setting up predictive analysis to help deliver a proactive approach and ultimately improve the customer experience.
Skills
- Management
- Auditing
- Contract Management
- Team Building
- Project Planning
- Continuous Improvement
- Account Management
- Systems Analysis
- Leadership
- Sap
- Peoplesoft
- Financial Analysis
- Program Evaluation
- Microsoft Word
- Program Management
- Supervisory Skills
- Customer Service
- Microsoft Access
- Gas
- Analysis
- Financial Reporting
- Customer Satisfaction
- Microsoft Excel
- Cross-Functional Team Leadership
- Training
- Team Leadership
- Oil & Gas Industry
- Collaborative Problem Solving
- Natural Gas
- Engineering
- Business Process Improvement
- Six Sigma
- Business Process Design
- Microsoft Office
- Account Reconciliation
- Software Documentation
- Project Management
- Meters
- Gas Storage
- Sports Coaching
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