Joe Smith
- Role
- Senior Manager, Ivr and Chat Category Lead, Supply Chain at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Joe Smith
Experienced Supply Chain Leader in Fraud, Small Business, IVR, and Chat with a focus on…
Experience
Senior Manager, Ivr and Chat Category Lead, Supply Chain
Jan 2023 — Present
Senior Enterprise Supplier Manager with support across IVR and Chat Channels within Multi Capital One LOB’s. Relationship manager for Amazon Connect (AWS) and [24]7 AI Inc (IVR) Responsible for relationship, invoicing, contract management, and adherence to high Cyber and Third Party data share requirements. Supplier Diversity Ambassador with a passion for mentoring diverse business owners and supporting them to deliver in a competitive market.
Education
Liberty University
Bachelor's Degree, Business/Corporate Communications
1998 — 2002
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