Joe Sharkey

Experience

1. Account Manager

   ProGuard Security Services

   Sep 2025 — Present · San Francisco, CA, US

   As Account Manager I am responsible for overseeing daily security operations, client relations, and personnel management at assigned accounts. Ensures all security services are delivered in accordance with company policies, client expectations, and industry standards.Key Responsibilities:•Manage and supervise security personnel, including scheduling, training, coaching, and performance evaluations.•Serve as the primary liaison between the client and the security company, ensuring strong communication and prompt resolution of issues.•Oversee daily site operations to ensure compliance with post orders, safety protocols, and company policies.•Conduct regular site inspections and audits to maintain operational efficiency and high service standards.•Handle incident management, including report review, investigations, and implementation of corrective actions when necessary.•Coordinate staffing coverage, payroll verification, and timekeeping compliance.•Train officers on site-specific procedures, emergency response protocols, and customer service expectations.•Collaborate with property management, engineering teams, and vendors to maintain a safe and secure environment.•Prepare operational reports and provide updates to leadership and clients regarding security performance and site activity.•Ensure adherence to regulatory requirements and company standards while maintaining a professional and customer-focused security presence.