Joe Shaghasi

About Joe Shaghasi

Throughout my career in the automotive industry, I have found that the foundation of lasting success lies in relationships among employees, leaders, manufacturers, and customers alike. As a growth-focused automotive executive, I have built a reputation for transforming underperforming dealerships into high-performing, customer-focused operations, while fostering strong, engaged teams at every level.I have led multi-store dealership platforms for public and private groups, including Lithia Motors and Sonic Automotive, consistently delivering multimillion-dollar annual revenues. I combine expertise in new and used vehicle sales, customer service, and F&I with disciplined operational systems to boost market share, optimize efficiency, and drive sustainable growth across brands, including Mercedes-Benz, BMW, Toyota, Subaru, Nissan, Volkswagen, Kia, and Chrysler/Jeep/Dodge/Ram.I take pride in building strong organizational cultures by recruiting and developing leaders from within, fostering transparency, accessibility, and long-term engagement, and creating environments where teams can thrive. My leadership has been recognized by manufacturers for achieving profitable growth, cultural transformation, and consistent operational excellence. Some achievements that I am incredibly proud of include: • Transformed multiple underperforming dealerships from $1M annual losses into profitable 7-figure operations within 12 months through strategic restructuring, operational discipline, and cultural renewal.• Elevated performance at a high-scale BMW dealership to achieve the #1 Certified Pre-Owned ranking in California, rebuilding trust among employees and customers through transparency, engagement, and accountability.• Grew regional market share for Sonic Automotive’s dealership by leading a CRM and marketing transformation, resulting in enhanced client relationships, improved retention, and accelerated new customer acquisition.I am eager to expand my professional network and see what the future may hold. If you would like to connect, please contact me at j••••••••@gmail.com.AREAS OF EXPERTISECulture Transformation & Employee EngagementDealership Turnaround & Profit OptimizationProcess Development & StandardizationBudgeting, Forecasting & Cost ControlMarket Expansion & Brand GrowthMulti-store Operations LeadershipTalent Recruitment & RetentionStrategic Planning & Execution Leadership Development

Experience

1. General Manager Platform Multi-store General Manager

   Lithia & Driveway

   May 2014 — Present · San Francisco, CA, US

   Oversee multi-store operations for one of largest US automotive retailers. Operate dealerships across multiple brands, including BMW, MINI, Subaru, Toyota, Nissan, Volkswagen, CJDR, and Kia within San Francisco Bay Area. Direct P&L, budgeting, sales, service, and F&I functions while leading teams across 7 rooftops and multiple pre-owned operations. Pioneer culture transformation and execute scalable processes to maximize profitability and customer retention.• Expanded platform operations, opening new Lithia pre-owned superstore location; led construction-to-launch initiative that achieved immediate profitability.• Built and advanced leadership talent by recruiting, mentoring, and promoting from within to strengthen succession pipelines and ensure consistent operational excellence across all stores.• Boosted sales conversation rates and service performance by leveraging customer-centric expertise and championing process discipline. Implemented KPI-driven accountability systems, daily operations meetings, and CRM optimization.

Education

• California State University - East Bay

  Bachelor's degree, Political Science and Government

• College of Alameda

  Associate of Arts - AA, Business Administration and Management, General