Joe S.

Experience

1. Regional Service Manager - Systems Integration

   Motorola Solutions

   Aug 2005 — Present

   Management of the services delivery organization consisting of Project, Customer Support and System Managers. Accountable for hiring, mentoring, performance management and development of personnel- Oversee services delivery operations so as to insure implementation project performance and life-cycle support services meet and exceed customer expectation while achieving financial performance and revenue growth goals- Lead and direct work activities across organizational boundaries. Ensures that programs progress according to schedule and budget. Exercise judgment in selection of methods and techniques to establish and execute solutions to complex issues- Responsible to accurately forecast project financial and life-cycle revenue performance. Actively engage project, customer support and system managers establishing an understanding of contract requirements, performance issues and proactively establish plans to overcome delivery related road blocks- Manage the execution of service, installation, depot and system upgrade agreements while driving life-cycle services growth- Ensure integration and life-cycle contract requirements compliance in partnership with internal teams and 3rd party vendors while maintaining the highest level of customer satisfaction. Advocate for and drive process improvement to enhance the efficient delivery of services- Work collaboratively with management, account and presale team to properly assess business opportunities and encourage incremental solutions sales- Establish and maintain business relationships with key customer representatives soliciting feedback on performance and their operational needs.