Joe Pinder

About Joe Pinder

Professional Summary Operations and warehouse leader with 10+ years of experience…

Experience

1. Operations Manager L5

   Amazon

   Mar 2022 — Present · Dubuque, IA, US

   Station Area Manager II, L5Amazon WWI2, Dubuque, IAAmazon RSR Delivery Station: Operations Manager II: Last Mile, RTS and Sort Delivery Operations. • As RTS and Sort manager, monitoring a fleet of up to 100 + drivers including 2nd party DSP operators and 3rd party Flex pool. Help launch the Montana RSR warehouse in 2023- and 3-week support for St Cloud, MN RSR. Responsible for establishing best practices and methods for RTS and Sort operations.• Number 1 in National RSR Warehouse on the monthly scorecard for July and February 2024 of 44+ warehouse. Consistently, top performing warehouse in the weekly metrics of 44+ national sites. • Top Performing RTS and Sort manager above the Connections Benchmark ratings. • Lead and develop Amazon associates. Motivating, mentoring, and coaching manager and associates. Engaging team to maintain the highest levels of safety, quality, attendance performance, and productivity. Results:• RSR warehouse has highest PPH performance in the network of 44+ warehouses. Provide 160 associates with the tools needed for success to drive productivity and efficiency through data-driven decisions and analytical problem-solving.• Consistently Top 10 monthly score card for safety, quality, people, cost and OTR. Projects and Programs:• Designed Start Up work station and manager desks work flow area. Designed and built floor layout of DSP and driver snack station. Created the floor plan for HB area to increase PPH and efficiency by HB dock doors. Created and installed associates’ relaxation and recharge room and stretching wellness area. • Created numerous Excel worksheet templates to increase production planning and accuracy.• Created and maintain associate electrolyte stations through Coupa PO’s.• Maintain general electronic peripheral equipment inventory for manager desks replacements. • New hire, safety team, and sustainability team AM manager.

Education

• North Central College

  Bachelor of Arts (B.A.), Fine and Studio Arts, Health and Physical Education/Fitness

  1983 — 1987

• Buffalo Grove High School

  High School, General Studies

  1979 — 1983

• Capri College-Dubuque

  Certificate, Massage Therapy/Therapeutic Massage

Skills

• Customer Service Management for 26 Years
• Microsoft Excel
• Marketing Strategy
• Social Media
• Pottery
• Microsoft Office
• Customer Service
• Strategic Planning
• Glazes
• Event Management
• Social Networking
• Advertising
• Management
• New Business Development
• Event Planning
• Public Relations
• Marketing