Joe Peters

Manager of Security Operations & Facilities @Resinate Inc

Worcester, MA, US

Leadership Excellence: Directed a high-performing team of up to seven employees across multiple locations, driving recruitment, training, scheduling, and day-to-day operations to optimize performance and operational efficiency.• Cross-Functional Expertise: Established a reputation as a key resource across all departments, successfully assuming the role of Retail Manager, in conjunction with my other responsibilities during a period of short staffing, demonstrating strategic adaptability and commitment to operational excellence.• Compliance & Risk Management: Designed and implemented rigorous compliance protocols, ensuring stringent adherence to security measures, theft prevention policies, and effective hiring/firing practices, significantly mitigating risk within the organization.•Technological Integration: Spearheaded the deployment of advanced surveillance systems, seamlessly aligning sophisticated technology with standards to enhance asset protection and operational security.• Innovative Delivery Solutions: Pioneered the creation of a wholesale delivery department, executingmeticulous scheduling and GPS monitoring processes to successfully manage over packages with a cumulative value of $30 million, all while maintaining an exemplary zero-missing delivery rate.• Stakeholder Liaison: Acted as the primary liaison for all delivery-related matters, ensuring timely deliveries and consistently achieving damage-free results, reinforcing the company\'s commitment to customer satisfaction.• Strategic Partnerships: Fostered robust relationships with external stakeholders and partners, reinforcing reliability and enhancing customer satisfaction through proactive communication and problem-solving.

Westfield State University

Bachelor of Arts (B.A.), Communication and Media Studies

St. Peter Marian

High School Diploma, Everything