Joe Patterson

IT Director - Client Engineering Publishing & Distribution @State of Wisconsin

Madison, WI, US

Statewide GenAI: Policy & Governance | Citizen Engagement- Enterprise Chatbot Strategic Lead- M365 Enterprise Governance- IT Project Management: Implementation of Enterprise Projects- IT Project Support: Technical support for the Enterprise level & IV- Telecom: Full support for VoIP, MDM, UC - IT Help Desk: Enterprise level I & II- Community & Endpoint Support: User software and hardware level I-IV- Publishing: Graphic design, color/large format/3D digital production- Distribution: High-speed inserting, metering, package service- Document Sales: E-commerce management & fulfillment- Vendor Management: Research, communicate/interact, procure, and audit hardware, software, labor, and managed service vendors- Procurement: Identify software, hardware, and/or service solution, lead effort for RFB, RFI, or RFP, collaborate for award, ensure implementation of solutionChair of Administrative Services Council, member of; M365 Service Delivery Coordinators, WI ISAC, Wisconsin Statewide Desktop Support/Service Desk group, IPMA, CI Council, Senior LeadershipProducts and Services Administered by my teams:MEM, CrowdStrike, Tenable.io, Workspace ONE UEM, Cherwell, M365 GCC, MS Services Hub, Ricoh Process Director, Adobe CC full suite, Innotas, Tableau, SMARSH, NICE, Splunk. Support more than 1500 applications that include on-prem (off the shelf and developed in house), cloud, and hybrid solutions.Successful projects:Win 7 to Win 10 to Win 11, SharePoint Azure chatbot service for the Enterprise, Azure MFA/Entra ID, Teams Telephony/UC migration from S4B, Centrex, Cisco, and many small providers, Successful implementations (NICE, CrowdStrike, Tenable, RPD, ABM), Lifecyle standards, DISC community resources, 80% reduction in overall ticket burden, absorb Telecom, absorb new agency, network drive to cloud migration, MS Power Apps workflow, VDI implementation, Network Drive to cloud migrations,