Joe Nitchals

About Joe Nitchals

Experienced IT Professional with a demonstrated history of working in the education…

Experience

1. Sr Director of Pki & Pam Services and Iam Operations

   NBCUniversal

   Feb 2023 — Present

   Oversees Day to Day operations and strategic planning of 26 Fulltime and 30 Contracted personnel for NBCU’s Identity and Access Management Operations Team and Privileged Access Management teams. • Leads and developed roadmaps for Privileged Access Management(PAM), Public Key Infrastructure(PKI), and Operations functions within IAM resulting in key strategic and program related deliverables tied to NBCUs core growth and cyber maturity. • Assists in roadmap planning for SailPoint IIQ, Ping Identity, DUO MFA, and Azure Identity, and Azure Platform services as part of the overall IAM Strategic direction. • Planned and led the implementation of new operational procedures and modernization to automate and reduce ticket volume by 30% over an 18-month period.

Education

• The University of Kansas

  Bachelor of Science (BS), Information Technology

  2007 — 2011

• University of Saint Mary

  Master of Business Administration (M.B.A.), Enterprise Risk Management and Project Management

  2014 — 2015

Skills

• Troubleshooting
• Web Applications
• Sharepoint Administration
• Research
• Operational Planning
• Database Administration
• Windows Server
• Applications Development Management
• Training
• Business Analysis
• Budget Process
• Active Directory
• Strategic Planning
• Itil
• Windows
• Jenzabar
• Team Building
• Public Speaking
• Management
• Project Management
• Security
• Customer Service
• IT Strategy
• Leadership Development
• Executive Reporting
• Visual Studio
• Microsoft Office
• Microsoft Word
• Program Management
• Ms Project
• Sharepoint Designer
• Access
• Opnet
• Information Technology
• Business Process Improvement
• Higher Education
• Six Sigma
• Visio
• IT Operations
• Sharepoint