Joe Mouhasseb
Senior IT Specialist - Tech Lead @iA Financial Group (Industrial Alliance)
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WORK HISTORY
Senior IT Specialist - Tech Lead @iA Financial Group (Industrial Alliance)
Montreal, QC, CA
Manage, administer, and oversee collaboration platforms and tools (Microsoft Teams, SharePoint, Telephony, OneDrive and MTR Rooms).• Create Knowledge Bases in ServiceNow for Level 1 and Level 2 to let them know the steps to do to solve the technical issues on the user\'s machines. • Provide advanced technical support to quickly resolve issues related to collaborative tools.• Analyze user needs and recommend improvements or new technological solutions.• Contribute to the integration and optimization of tools to improve connectivity and collaboration between teams. Train users on new features and best practices related to collaborative tools.• Ensure the security and compliance of the tools used, in accordance with internal policies and external regulations.• Monitor performance and perform proactive maintenance to minimize interruptions.
EDUCATION
Central College of the Lebanese Monks
High School Diploma, Accounting and Computer Science
American University of Technology
Microsoft Certified Systems Engineer, Computer Systems Networking and Telecommunications
American University of Technology
Cisco Certified Network Associate (CCNA), Cisco Networking
SKILLS
ABOUT JOE MOUHASSEB
Dedicated professional person with more than fourteen years of experience in the Information Technology field. I’m certain that I could be efficient at the job and manage to improve the work flow, ready to make new challenges, get new experiences in my life and work with great team to complete tasks in the most effective and spirited way. Furthermore, I am a multi-task oriented and work in a multicultural environment. Well-traveled person with deep understanding of cultures in North America, Europe and Middle East.I love outdoors lifestyle, travel and extreme sports.Fluent in English, French and Arabic.
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