Joe Moffett

About Joe Moffett

Motivated and experienced Account Executive, Account Manager, and Team Leader with reputation of exceeding goals, expectations, and ensuring client success. Interested in SaaS and the technology industry. 7 years experience with Dell/EMC specializing in technical account management, product demonstrations and product knowledge, onboarding, and customer relationships. Central point of contact to help businesses and channel partners implement software solutions to help grow their business, maintain compliance, and keep their data safe, secure, and recoverable. Help customers maximize ROI with onboarding, heath-checks, account reviews, continuous best practices training, and demonstration of features to increase utilization.Work well with building relationships with stakeholders and members at all levels of a customer\'s organization, including C-level Executives, Directors, IT departments/Admins, Procurement, etc. Pride myself at being a knowledgeable and trustworthy asset to my customers and employer. Handle all managed client accounts and potential customers with care and true salesmanship. Help customers with road-mapping during product exploration phase to learn features and value proposition, provide demonstrations and product overviews, evaluate and trial/demo software in their environment, and drive implementation to meet goals, deadlines, and ROI.Recognized as a top performer in sales and account management, team building with strong leadership skills, and creating new Standard Operating Procedures to improve productivity and mulit-department workflow. Highly experienced and proficient with Salesforce CRM (hold a Salesforce Certified Administrator credential). Educated in Cyber Security (Digital Risk, TTP, EDR, Threat Intelligence, Network Security, etc.). Attended training presented by the FBI as well as a variety of online courses. Experience with various frameworks and compliance such as NIST, HIPPA, PCI, ISO, etc. Excellent written and verbal skills.Proficient and successful in remote working environments.

Experience

1. Customer Success Manager

   Percona

   Feb 2020 — Present · UT, US

   Champion for open source database solutions, including providing Support, Managed Services, and Consulting for MySQL, PostreSQL, MariaDB, and MongoDB. Enterprise Account Manager | Customer Success | Strategic PartnershipsFocused on managing and cultivating relationships with enterprise-level accounts to drive renewals, expansion, and product adoption. Utilized AI tools to streamline internal processes, optimize systems, and identify growth opportunities. Collaborated cross-functionally to reduce churn and ensure exceptional customer experiences.• Drove 100% account expansion for the highest utilization partner, securing a $3M deal by uncovering new use cases and enhancing business performance.• Exceeded renewal targets in 2022, leading to a record-breaking commission payout through customer expansion initiatives.• Achieved the most early renewals in 2023, boosting financial predictability and highlighting commitment to customer success.• Successfully retained the largest renewal account of the year, preserving critical revenue and strengthening customer loyalty.• Proactively addressed onboarding, growth opportunities, and escalations, streamlining communication to maximize retention.• Recognized for an entrepreneurial approach in managing a large portfolio and creating scalable solutions for customer engagement.• Delivered onboarding and training for new partners, demonstrating leadership in driving successful product implementations.• Facilitated partner adoption of MySQL, MongoDB, PostgreSQL, and MariaDB solutions, aligning database technologies with business needs.

Education

• Brigham Young University - Idaho

  Bachelor's degree, Communication/Business

• Brigham Young University - Idaho

  Bachelor's degree, Communication and Media Studies

  2005 — 2009