Joe Matsko

About Joe Matsko

Example is not the main thing in influencing others. It is the only thing.” - Albert SchweitzerI was fortunate enough to have spent the majority of my professional career with the same organization. During that time, I started as a temporary administrative assistant and steadily worked my way up to a directorial position. As a result of hard work, loyalty, and adjusting to the ever-changing flow of healthcare, I was able to consistently advance my career. Currently, I am looking for a new position that allows me to take advantage of my managerial, coaching, and change management experience. In addition to my communication skills, I possess expertise in motivationalinterviewing and am certified in cognitive behavior change.During my time with UPMC, my focus was always on the health plan’s members. I took pride in serving the people we worked for by helping them improve their health and overall wellness. Early on in my career, my focus was on lifestyle, weight loss, stress management, tobacco cessation, etc. In this role, I worked daily to help our members improve in these areas by empowering them through motivational interviewing and behavior change skills to change their lives.Most recently, as a director, I helped to completely revamp UPMC’s employer group case management team, leading to an entirely different organizational approach. We trained our nurses and social workers to focus on and treat each member as an individual, providing personalized service rather than simply supplying them with a list of resources. This sort of service and the way it is provided is now seen as a blueprint for other teams and programs at the health plan.I believe that my experience and skills in program development, process improvement, and staff supervision would make me a valuable managerial candidate for any organization.

Experience

1. Customer Service Representative

   Service 1st, A Covius Solution

   Jan 2026 — Present · Pittsburgh, PA, US

Education

• West Virginia University

  Bachelor of Science (BS)

Skills

• Lifestyle
• Wellness
• Customer Service
• Motivational Interviewing
• Stress Management
• Wellness Coaching
• Health Promotion
• Lifestyle Coaching
• Weight Management
• Supervisory Skills
• Coaching
• Quality Assurance
• Health Education