Joe MacChiarella

About Joe MacChiarella

Executive Management | Corporate Strategy • P&L Management | EBITDA Growth • C-Level Operations Management• Sales & Marketing Management • Senior Leadership & Team Management • Revenue & Sales Growth Strategies• Business & Strategy Planning | Execution • Artificial Intelligence Platforms | Innovation • Business Start-ups & Turnarounds• Vendor Management | Selection | Negotiation • Customer Experience Management • Board and Stakeholder Engagement• Marketing & Go-To-Market Strategies • KPI/Metrics Development | Optimization • Sales Enablement Tools • ~ Trextel | Delivering business efficiencies and leading the company to thrive during the COVID impacts• ~ Stratix Corporation • ~ Call Center Executive Forum of Atlanta | Recognized by the Call Center Executive Forum of Atlanta for call center excellence and best hiring practices• ~ Cbeyond | 7 total for operational execution excellence results• ~ Goldman Sachs | Recognized with high honor for leading a disaster recovery team in the financial district restoring total loss communications for Goldman Sachs due to the 9/11 attacks in NYC• ~ Harris Corporation | Recognized for operational excellence results • | Member (08/2020–Present) • | Member (05/2013–01/2022)• | Volunteer (06/2007-08/2018)• | Volunteer (05/2005–01/2017)• | Volunteer (05/2005-07/2014)

Experience

1. Chief Operating Officer

   ISG Technology LLC

   Apr 2026 — Present · Overland Park, KS, US

   Excited to share that I’ve joined ISG Technology!What drew me to ISG is a long list, but one of the key reasons, the investments being made building towards the future. At its core, ISG aligns their success with the long-term success of their clients by focusing on outcomes that solve unique business challenges and providing unbiased counsel in every situation. At the heart of this unique approach is a commitment to client education and long-term strategic technology roadmapping. ISG brings this to life by empowering their customers to realize their full business potential with best-in-class technology solutions that enable the digital transformation that is needed in keeping their networks safe, secure and maximizing their uptime to stay competitive in today\'s economy. They do this through an impressive and wide array of managed services, cloud & hosting solutions, infrastructure and professional services.I’m excited, honored and proud to join this company that is owned by a 4th generational family business and their commitment to excellence investing in people, process and product.

Skills

• Cloud Computing
• Process Improvement
• Vendor Management
• Voip
• Managed Services
• Saas
• Telecommunications
• Mobile Devices
• Mobile Technology
• Leadership
• Cross-Functional Team Leadership
• Profit & Loss Management
• Profit Maximization
• Cost Control
• Maas
• Call Center Development
• Call Center Start-Up