Joe Lugo

About Joe Lugo

40 plus years in the janitorial, sanitation, facility and customer services industries.~Managed a diverse clientele and account portfolio of regional and national accounts consisting of commercial, industrial, distribution centers, retail, big box, supermarkets, food distribution, government, transportation, education, fitness, financial, healthcare and residential properties.~Experienced and knowledgeable in logistics, budgets, operations, quality control, employee training, retention and coaching.~Highly proficient and skillful in the RFP/RFI processes, contract negotiations, sales, SLA, KPI, P&L, benchmarking, marketing and account start up, both the self performing, vendor managed and hybrid models.~Strongly values customer relations, retention, and service satisfaction.~Personally driven leader, with powerful motivational qualities.~Consummate professional with an abundance of administrative, organizational, and operational skill sets that creates and strengthens long-term influential relationships, with key stakeholders.~Available to travel and relocate, as any situation requires.~Reside in Southern California

Experience

1. Vice President Operations

   MatWorks

   Feb 2020 — Present · Myrtle Beach, SC, US

Education

• Inter-American University of Puerto Rico-Metropolitan Campus

  Communications/Business

Skills

• Team Management
• Contract Negotiation
• Account Management
• Negotiation
• Operations Management
• Strategic Planning
• Business Development
• Project Management
• Management
• Team Building
• Customer Retention
• Customer Service
• Microsoft Excel
• Microsoft Word
• Team Leadership
• Microsoft Office
• Sales
• Budgets
• Contract Management
• Training
• Customer Satisfaction
• Leadership
• Project Planning