Joe Liuzzo

About Joe Liuzzo

As SVP of Global Operations and Technology Learning Development at Citi, I create innovative, scalable learning strategies that enhance leadership development, upskilling, and employee retention. My work focuses on designing and implementing global curricula that address operational excellence and reskilling for emerging roles, impacting thousands of employees annually. With a strong foundation in leadership development, coaching, and artificial intelligence, I collaborate across teams to align learning initiatives with organizational goals. Passionate about driving meaningful transformation, I strive to empower teams and foster growth through targeted education, experience, and exposure strategies.

Experience

1. SVP, Global Operations and Technology Learning Development - Citi Learning

   Citi

   Aug 2018 — Present · Jacksonville, FL, US

   Establish and execute against end-to-end strategy that accelerates upskilling, increases retention and decreases attrition through a balance of targeted Education, Experience, and Exposure* Create globally scalable, cohort-based, Operational Excellence curricula to define and drive consist application of operational competencies and leadership principles across employees.* Establish scalable Building Skills for Tomorrow curricula to reskill employees in support of critical emerging roles/functions; Scaled to support audience of employees annually.* Establish and execute against end-to-end strategy that accelerates upskilling, increases retention and decreases attrition through a balance of targeted Education, Experience, and Exposure* Program creation, ownership and/or strategic decisioning associated with a range of talent and upskilling programs including: Building Skills for Tomorrow (BSFT), Operational Excellence (OE), Diverse Talent to Watch (DTTW), Military Officer Leadership Program (MOLP), Talent Accelerator Program (TAP), and Unit Manager to Operations Manager (U2O )

Education

• University of Florida

  MBA

  2002 — 2004

• Florida State University

  B.S., Human Resource Management

  1992 — 1996

• Florida State University

  Masters, Instructional Design

  1996 — 1998

Skills

• Performance Management
• Leadership
• Program Management
• Strategy
• Organizational Development
• Change Management
• Management
• Human Resources
• Process Improvement
• Business Analysis
• Vendor Management
• Strategic Planning
• Training
• Talent Management