Joe Lambert
Senior Customer Experience Strategist - Change @Definition
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WORK HISTORY
Senior Customer Experience Strategist - Change @Definition
Manchester, GB
EDUCATION
University of Leeds
Bachelor of Science (BSc), Chemistry
St. Edward's College, Liverpool
O-Level/GCSE :, English, Maths, Biology, Chemistry, Physics, French, Spanish, History, RE
St. Edward's College, Liverpool
A-Level :, Maths, Physics, Chemistry, General Studies
ABOUT JOE LAMBERT
Operational Excellence/Continuous Improvement Specialist skilled in driving positive change in Product Quality, Customer Service, Process Improvement and Waste Reduction within numerous sectors including Leisure, Retail, Travel, Communications and Finance. Energetic and goal-orientated, with a level-headed, reasoned and calm approach, that can be relied upon to get the job done quickly and with the minimum of fuss. Recognised for the help and guidance provided through various different routes including upskilling, coaching and mentoring, that encourages clients to complete tasks to the very best of their ability and always look at ways of improving they way they work.
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