Joe L. Lopez
Director of Engineering and Operations @Kelly
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WORK HISTORY
Director of Engineering and Operations @Kelly
Sacramento, CA, US
EDUCATION
California State University-Sacramento
Bachelor of Science (BS), Electrical and Electronics Engineering
California State University-Sacramento
BS, Electrical and Electronics Engineering
SKILLS
ABOUT JOE L. LOPEZ
Manager, leader and strategic thinker with a solid track record for delivering new products/platforms/capabilities to market on schedule and enhancing processes to improve quality and efficiency.PROFESSIONAL PROVEN EXPERIENCE• Managed staff of 250+ HW and SW engineers and technicians• Delivered Outcome Based and Time and Material outsource contracts from definition to signature• Managed account P&L and financial forecasting• Designed Outcome Based solutions and pricing models• Defined Metrics and KPIs to drive max. ROI and process improvements based on data• Defined processes for accurate invoicing and future yearly budget forecast• Designed organizational changes to enhance efficiency, capabilities and customer service• Managed technical teams in US, Mexico and Taiwan• Developed leaders thru coaching, mentoring and leading by example• Managed customer high priority escalations and achieved customer satisfaction • Delivered Quarterly and Yearly Business Reviews to Senior Leadership, VP Levels• Developed solution to mitigate challenges thru out of the box thinking• Developed black box and user experience (UX) test plans• Developed product health assessment and qualification test plans, include schedule and resources• Excelled at customer relationship management by creating partnerships thru common goals • Working Knowledge of LEAN/Six
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