Joe Kiser

About Joe Kiser

Experienced Client Specialist with a demonstrated history of working in the benefits…

Experience

1. Client Service Manager

   Empower

   Mar 2020 — Present

   Accountable for overall delivery of service to plan sponsors, advisors, partners and third party administrators• Manage daily communications with internal and external parties to maintain and develop strong client relationships• Proactively address and communicate essential recordkeeping information to stakeholders during each plan year, including compliance testing results, plan amendment requests, plan design issues, regulatory changes, product enhancements, and new website functionality• Ensure issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction• Educate clients on plan provisions and functionality of plan sponsor & participant websites • Coordinate production and/or rollout of custom or specialized reporting for clients as required• Promptly handle escalated issues requiring special handling through coordination with various internal departments including functional processing areas, legal, compliance, systems, financial control, and technical support• Coordinate conference calls and meetings to consult and assist the client with questions or basic to complex issue resolution• Participate in finals presentations as requested by the Regional Sales Director

Education

• Carthage College

  Bachelor's Degree

  2011 — 2015

Skills

• Microsoft Word
• Sponsorship
• Public Relations
• Powerpoint
• Microsoft Excel
• Time Management
• Benefits Administration
• Microsoft Office
• Sales
• Sports Marketing
• Event Management
• Public Speaking
• Advertising
• Customer Service
• Event Planning
• Social Networking