Joe Kim

About Joe Kim

Analytical and resourceful hands-on Leadership Professional with experience using transformation framework to make established ways of working simpler and more efficient. Proven track record matching user requirements to actual solutions, optimizing customer experience through holistic approach on processes, and transforming business. Known for communications and interpersonal abilities, building rapport and trustworthy relationships with customers, management and technical staff, and communicate intelligently on all business matters. Driven by sense of urgency, ownership, and personal accountability committed to personal and professional growth.

Experience

1. Lead Business Transformation - Marketing Sales Operation

   Verizon

   May 2014 — Present · Basking Ridge, NJ, US

   Marketing Transformation – CMO: Develop cost transformation opportunities.• Led cross functional team to drive the solution toward business challenges cross all business• Digital Transformation: Improving Channel Mix: Improving digital transaction, Traffic health, Source of traffic improvement (Goal of improving digital mix to 30% from 18%). • Facilitating large scale ideation session to executing the solutions (Deep dive, Gathers, prioritizes, and execute to support project activities)• Participates as a member of the team in executing assigned deliverables • New Product Development through design thinking: new service design: IOT, White-Glove service, Deviceless service, Tap-help your service journey without dictating, SMB package etc.• Helping to implement frameworks for transformation such as IBC, Ethnographic Study, VOC, define persona, STP strategy, Customer Journey Mapping, Empathy Map, Brainstorming, Deep-dive session, Simulation, build-measure-learn process• Training & Coaching Lean Six Sigma, Design Thinking Projects/Programs (Master Black Belt)

Education

• Stanford University

  Innovation and Entrepreneurship

  2013 — 2015

• Dongguk University

  Bachelor's degree