Joe Joyce

About Joe Joyce

Dynamic team leader in inside sales, sales operations, and customer service whose…

Experience

1. Senior Director of Sales Operations

   Commonwealth Care Alliance

   Nov 2020 — Present · Boston, MA, US

   Reporting to the Vice President of National Market Development, responsible for performance optimization within the sales organization, supporting 4 markets including Massachusetts, Michigan, California and Rhode Island. Developed Sales Operations capabilities within the organization, including Broker Operations, Inside Sales, Analytics and CRM. Collaborate closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled to support goal achievement. Strategic partner with sales and marketing leadership, with oversight of key objectives supporting company growth. Business lead with salesforce production and development to ensure the alignment to key objectives. Own executive level reporting, tracking performance to ensure trends and opportunities are identified including sales and lead source channel expectations. Responsible for budget membership forecasting, to support goal setting, staffing needs and financial expectations. Accountable to lead a team of inside sales representatives, selling Medicare Advantage plans, achieving a ~35% close rate in the Massachusetts Market.

Education

• Salem State University

  MBA, Business Administration

  1998 — 2004

• University of Massachusetts Amherst

  B.S., Management

  1985 — 1987

Skills

• Sales
• Health Insurance
• Managed Care
• Healthcare
• Call Centers
• Leadership and Motivator
• Process Improvement
• Strategy
• Account Management
• Analytical and Technical
• Customer Service
• Sales Management
• Medicare
• Management
• Program Management
• Leadership
• Insurance
• Strategic Planning
• Call Center Operations
• Hipaa
• Project Management
• Team Building and Training
• Call Center
• Training