Joe Horne
Program Manager Ii @Microsoft
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WORK HISTORY
Program Manager Ii @Microsoft
CT, US
Strategic Cross-Functional Leadership: Orchestrate complex AI initiatives by aligning Engineering, Sales, and Product roadmaps with executive business priorities to ensure seamless delivery-Enterprise AI Transformation: Lead end-to-end GenAI programs for multi-billion dollar retail customers, navigating technical ambiguity to bridge the gap between infrastructure and product experience-Custom AI Agent Architecture: Architect and build custom Copilot Agents using Copilot Studio to automate day-to-day operations and evolve business processes at scale-Responsible AI Governance: Define and implement security, compliance, and governance frameworks for responsible AI adoption across 42+ global accounts-Operational Velocity & Portfolio Management: Drive alignment across five sales territories by removing technical blockers and establishing operational rituals that increase program visibility and velocity-High-Impact Stakeholder Management: Serve as the primary technical partner for complex engagements, translating deep technical requirements into actionable project milestones for stakeholders-Team Leadership & Performance: Consistently exceed quarterly KPI and OKR goals while coaching technical teams to optimize escalations and customer outcomes.
EDUCATION
CT State Norwalk
Computer Science Associates , Computer Science
Southern Connecticut State University
Computer Science
SKILLS
ABOUT JOE HORNE
Strategic Technical Program Manager with over 10 years of experience driving large-scale AI and cloud transformation initiatives. Expert in leading cross-functional teams to deliver GenAI solutions, including custom Copilot Agents and LLM-driven workflows for enterprise Retail customers. Proven track record of navigating technical ambiguity to bridge the gap between complex AI infrastructure and high-impact product experiences.
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