Joe Hogan
Associate Vice President | Building High-Performing Teams | Unlocking Potential
- Role
- Associate Vice President at Sutherland
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Joe Hogan
Global leader with 19 years of experience in cultivating high-performing teams that achieve exceptional results through strong relationship-building. Committed to inspiring and engaging team members to maximize performance. Known for employing creative, out-of-the-box strategies that consistently surpass expectations on client and internal scorecards. Skilled at identifying opportunities to cut costs, improve performance, and enhance efficiency through digital transformation and AI implementation. Recognized for driving industry-leading satisfaction levels for customers, clients, and employees.
Experience
Associate Vice President
Oct 2024 — Present · Las Vegas, NV, US
Owner of a global portfolio within the Communications, Media, Entertainment, and Utility (CME-U) vertical-**Quota Breaker**: Consistently achieving industry-leading results on both client and internal scorecards through a strategic emphasis on enhancing customer experience and boosting employee retention-**Strategic Thinker**: Developing and executing innovative hiring, onboarding, and employee engagement strategies that yield measurable outcomes and drive organizational success-**Relationship Builder**: Fostering a performance-driven culture that cultivates strong, recommendable relationships with marquee clients, enhancing loyalty and collaboration-**Champion of Recognition**: Designing and implementing impactful rewards and recognition programs that celebrate achievements and motivate teams-**Digital Transformation Advocate**: Leading initiatives to harness digital tools and AI technologies, identifying opportunities for cost reduction and operational efficiency while enhancing service delivery and client satisfaction.
Skills
- Business Process Outsourcing (Bpo)
- Net Promoter Score
- Sales Management
- Sales Process
- Sales
- Revenue Forecasting
- Leap
- Powerpoint
- Microsoft Excel
- Interviewing
- Round Tables
- Call Center Development
- Program Launch
- Business Launch
- Account Management
- Client Relations
- Relationship Building
- Team Building
- Telecommunications
- Business Coaching
- Coaching & Mentoring
- Team Management
- Customer Service
- Customer Satisfaction
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