Joe Gutierrez
- Role
- Head of Customer Operations at EVgo
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Joe Gutierrez
Experienced professional with a demonstrated history of working in the computer software…
Experience
Head of Customer Operations
Apr 2019 — Present
EVgo is America’s largest public fast charging network. EVgo’s fast chargers deliver convenient, fast charges to EV drivers on the go, at a rate approximately eight times faster than conventional Level 2 charging. EVgo’s fast chargers are compatible with all EV models currently on the market that accept DC Fast Charging. With more than fast chargers and more than Level 2 chargers in 66 metropolitan markets, EVgo’s network in 34 U.S. states allows EV drivers to travel further while providing exemplary service by maintaining and operating its charging stations. As Head of Customer Operations I\'m responsible for leading and directing the experience of each customer\'s life-cycle as well as manage relationships with our automobile and fleet partners.
Education
USC Marshall School of Business
Bachelor of Business Administration (BBA), Business Administration and Management, General
Skills
- Customer Service
- Salesforce.com
- Customer Satisfaction
- Team Management
- Strategic Partnerships
- Customer Relationship Management (Crm)
- Saas
- Call Centers
- Strategy
- Management
- Performance Management
- Leadership
- Contact Centers
- Call Center
- Crm
- Outsourcing
- Vendor Management
- Customer Retention
- Customer Experience
- Sales
- Strategic Planning
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