Joe Gonzalez
Team Lead-technical Support @Sargent Manufacturing
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WORK HISTORY
Team Lead-technical Support @Sargent Manufacturing
New Haven, CT, US
Team Lead for EM Technical Product support group (810-WIRE)Supervise a team of 12 individuals, including Senior product support representatives. Track metrics, answer product knowledge questions, ensure escalations are being handled efficiently, take over calls when escalated, & quote wiring diagrams. Coach employees when needed. Work with Manager closely to make sure we are meeting company requirements and driving the team in the direction envisioned.
ABOUT JOE GONZALEZ
Team Lead-EM Technical Support at Sargent Manufacturing
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