Joe Ginnetti
Senior HR Technology Consultant @The Hanover Insurance Group
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WORK HISTORY
Senior HR Technology Consultant @The Hanover Insurance Group
Worcester, MA, US
Supporting HR business units through implementation and management of technology solutions.
EDUCATION
Clark University
MBA, MIS
Westfield State University
BA, Finance
ABOUT JOE GINNETTI
Global business operations leader who helped build and advancing brands over the past 25 years. This was specifically accomplished by- Developing sales and post sales operations through business process design and implementation of technology such as SAP CRM, Salesforce, Oracle, LivePerson, Lithium- Directing customer support operations - up to 300 employees and contractors- Creating a Voice of the Customer Practice which provided executive leadership valuable insights on product roadmaps and other key decisions- Enabling workforce through management of the day to day IT experience, including executive support and the IT support desk operation- Transforming business operations by acquiring and managing outsourced IT and customer support vendors- Driving high engagement for employees through daily coaching, a self created development program and the teaching lean management practices.
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