Joe Freddy
Operations Manager @Deliveroo
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WORK HISTORY
Operations Manager @Deliveroo
London, GB
Successfully launched HOPaaS for Choithrams in the UAE, leading cross-functional meetings, providing onsite support, and delivering tailored training to ensure operational readiness.Directed day-to-day operations across multiple HOPaaS locations in the UK, ensuring strict adherence to company policies, procedures, and brand standards.Conducted comprehensive KPI and financial analysis to assess location performance, identify improvement opportunities, and implement strategies to enhance profitability and efficiency.Managed and facilitated regular business reviews (WBRs, MBRs, and QBRs), aligning stakeholders and partners on operational goals and performance benchmarks.Developed and maintained detailed SOPs for HOPaaS partners, creating a centralised and up-to-date SOP Master List while collaborating with business units to refine existing processes and introduce new policies.Led multiple operational improvement projects like programme Apollo, Project Warpspeed, etc, to improve the daily operations of the site, leading to savings of more than 250K GBP Collaborated with partners to drive advancements through automation and virtual simulation, identifying areas for improvement and testing them using a digital twin model to validate solutions.
EDUCATION
Cranfield School of Management
Master of Business Administration - MBA, Business Administration and Management, General
Indian Institute of Technology (Indian School of Mines), Dhanbad
Bachelor of Technology (B.Tech.), Mechanical Engineering
University of Cambridge
Circular economy
SKILLS
ABOUT JOE FREDDY
Dynamic and results-driven Operations Manager with extensive experience managing and optimising operations across diverse retail, logistics, and manufacturing industries. Proven expertise in leading large-scale projects, such as launching HOPaaS in the UK and UAE, and driving operational improvements through innovative strategies, data analysis, and stakeholder collaboration. Skilled in team leadership, training, and process optimisation, focusing on delivering measurable results and exceeding organisational goals. An accomplished professional with a history of fostering partnerships, implementing cost-saving initiatives, and achieving excellence in operational performance
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