Joe Floryance

About Joe Floryance

Experienced Account Manager with a strong track record of developing and maintaining…

Experience

1. Account Manager

   Century Solutions Group, Inc

   Dec 2023 — Present · Tyrone, GA, US

   Manage and grow a portfolio of client accounts within an assigned territory, ensuring consistent client satisfaction and retention.• Develop and execute strategic account plans aligned with business growth objectives.• Conduct regular client health checks and business reviews to assess performance and uncover new opportunities.• Track and report on key metrics weekly, monthly, and quarterly to ensure progress toward sales and service goals.• Collaborate cross-functionally with Sales, Support, Project Management, and Service teams to streamline client onboarding and service delivery.• Lead client meetings to introduce processes, manage expectations, and guide accounts from onboarding through go live stages.• Stay current on new product offerings and updates, sharing insights with clients to support upselling and long-term partnerships.• Support compliance reviews and contribute to team alignment through regular internal meetings.

Education

• Milwaukee Area Technical College

  IT Computer Support, Computer Science and Liberal Arts

  2006 — 2008

• Milwaukee Area Technical College

  Electricity, Electrical Construction

  2001 — 2003

Skills

• Inventory Management
• Software Installation
• Team Building
• Networking
• Budgets
• Active Directory
• Windows Server
• Solution Selling
• Blackberry Enterprise Server
• Customer Service
• Google Apps
• Sql
• Vmware
• Computer Hardware
• Databases
• Human Resources
• Mac Os
• Training
• Customer Satisfaction
• Testing
• New Business Development
• Technical Support
• Software Documentation
• Windows 7
• Troubleshooting
• Account Management
• Microsoft Sql Server