Joe Fedrick

About Joe Fedrick

Understand my customers\' business, including their current situation and their future…

Experience

1. Assistant Manager - Express Logistics

   DP World

   Aug 2024 — Present · Chennai, IN

   Drive business growth through listing of correct identification, promotion planning and activations basis primary data analysis of the identified market territory • \"Mining\" from existing customers and driving growth through better account management and retention activity• Identifying growth opportunities with market know-how/ meeting new customers to broaden the opportunity list and developing new customers • Forecasting annual, quarterly, and monthly sales goals and developing specific plans to ensure long and short-term term growth • Map the market and maintain market intelligence of customers in the region.Build in-depth knowledge of customer\' business priorities, challenges and initiatives that can be translated into opportunities. • Build value-added relationships within the domain of the account and core account team. • Creating a positive on-boarding experience for new clients, handling entire life cycle of the customer after onboarding • Responsible for billing and payment collection from the customer • Develop a prioritized target customer list and focus sales effort to penetrate and grow the target customers • Responsible for negotiating, maintaining, and updating tariffs on the technology backed tariff management & shipment booking portal. • Building & maintaining relationships within senior management at customer\'s business who can facilitate decision making & actions needed to achieve the required results • Finalizing contracts with key clients and establishing SLAs for the fulfillment of each client\'s long-term goals. • Play an integral part in generating new sales that will turn into long-lasting relationships. • Carryout MBR/QBRs for critical customers • Monitor and report on market and competitor activities and provide relevant reports and information.

Education

• St.Joseph's Institute of Management-JIM,Trichy

  Master of Business Administration (MBA)

  2014 — 2016

Skills

• Research
• Microsoft Office
• Microsoft Word
• Process Improvement