Joe Farnsworth
Customer Success Manager - Commercial @Certinia
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WORK HISTORY
Customer Success Manager - Commercial @Certinia
Manage a strategic customer portfolio, prioritizing customer satisfaction, subscription renewals, and account expansion.Cultivate strong relationships with clients, serving as a trusted advisor to guide them through complex challenges.Lead cross-functional projects for clients, including conducting business reviews and helping achieve their specific business outcomes and goals.Intervene directly with escalated and at-risk customers to mend relationships and secure long-term partnerships.Maintain a book of 30 customers, representing $4 million in Annual Recurring Revenue (ARR).Organize and lead the Chicago User Group for the last 3 years, fostering a collaborative environment for knowledge sharing and networking.Co-lead - North America Caregiving Employee Resource Group and run a support group for the company.
EDUCATION
Eastern Illinois University
Art
Lyons Township High School District 204
High School
ABOUT JOE FARNSWORTH
Customer Success Manager - Commercial II
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