Joe Dimarco
Technology Service Lead @Severn Trent
Coventry, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2022 — Present
Technology Service Lead @Severn Trent
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Coventry, GB
Head of IT Service at Severn Trent. Responsible for the delivery of a brilliant colleague experience and a robust Service Strategy. Overseeing teams such as Service Management, Change Management, Problem Management, Service Desk, Field/Desktop, Request Fulfillment, Access and Reporting Functions.
SKILLS
Project PlanningMicrosoft WordConference CoordinationCustomer ServiceRemote DesktopPosDesktop Application SupportMicrosoft ExchangeCommand PromptCustomer SupportService DeliveryTechnical SupportProject DeliveryCorporate EventsActive Directory ExperienceMicrosoft OfficeRemote User SupportRemote TroubleshootingEposProject ManagementProject Management Office (Pmo)Microsoft ExcelIT Service ManagementProject SupportWindowsActive DirectoryProfessional Phone SkillsManaged ServicesSoftware InstallationPhone EtiquetteProjectProject LeadershipRetail SoftwareMicrosoft ProjectVisio
ABOUT JOE DIMARCO
Head of Service Management at Severn Trent
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