Joe Corna

Supervisor of Mortgage Operations @Navy Federal Credit Union

Columbus, OH, US

As Supervisor of Mortgage Operations, I lead a high-performing team focused on delivering exceptional member service and operational excellence throughout the mortgage process. I oversee all aspects of loan workflows, ensuring accuracy, compliance, and efficiency from application to closing. My leadership is grounded in coaching and mentoring processors, driving process improvements, and collaborating across departments to optimize performance and member experience.Key Achievements- Successfully increased team loan closing volume by streamlining operational processes and implementing targeted training initiatives- Achieved industry-leading SLA compliance rates, consistently exceeding 99% for communication and member service benchmarks- Led cross-functional projects that reduced cycle times and improved accuracy, directly contributing to higher member satisfaction scores- Developed and launched a mentorship program for new processors, accelerating onboarding and skill development in complex areas such as self-employed income and specialized loan products- Fostered a culture of accountability and continuous improvement, resulting in sustained high performance and recognition for team excellence.I am passionate about developing talent, leveraging data-driven insights, and empowering my team to exceed key performance indicators while upholding the highest standards in mortgage operations.

LSU Shreveport

Master of Business Administration - MBA

The Ohio State University

College of Arts and Science

Columbus State Community College

Associate's degree