Joe Constantino
VP Global Technical Support at Ribbon Communications
- Role
- Senior Director Americas Technical Support at Ribbon Communications
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Joe Constantino
Dynamic, forward-thinking Vice President of Global Technical Support with a 20+ year track record of providing “best in class” support for major carriers, cloud platforms, and enterprise clients. Recognized for building elite global teams, architecting AI-driven support strategies, and delivering exceptional customer experience at scale. Trusted by top brands including Verizon, AT & T, Cox, Wells Fargo, FedEx, DoD, Bank of America, and leading universities.Known for operational rigor, financial discipline, and the ability to turn complex support ecosystems into high-performing, and high margin generating engines.SIGNATURE LEADERSHIP CAPABILITIESGlobal Technical Support LeadershipAI-Driven Support Strategy (SFDC Agentforce, Agentic AI)Customer Advocacy & Executive EngagementKPI/SLA Architecture & Operational ExcellenceCloud & Emerging Technology Support ReadinessLarge-Scale Team Building & Talent DevelopmentSupport Revenue Growth & Contract NegotiationContinuous Improvement / Six Sigma Green Belt
Experience
Senior Director Americas Technical Support
Jan 2018 — Present · RTP, NC, US
Education
Bluefield State University
BSEE, Electrical Engineering
1983 — 1987
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