Joe Collier
Uk Operations Director @Hometree
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WORK HISTORY
Uk Operations Director @Hometree
UK OPERATIONS DIRECTOR: Senior Leadership Team Member working for a growing VC-backed national home energy services company. Shaped multi-year operations strategy, annual plans and budgets supporting accelerated growth with focus on Cost Optimisation, Operational Efficiencies, Customer Journey, UK Contractor Networks (Engineering Partners) and Team Development (people, culture and ways of working). UK STRATEGY EXECUTION: Transformed operating model with an operational excellence strategy aligning people, process and technology with operations. Defined OKRs / multi-year initiatives on key change projects, investments (funding), data-driven insights and scalable growth (M&A targets) as a FCA regulated intermediary (corporate risk, sales, claims and payments compliance). Significantly reduced average repair costs and operational cost-to-serve, whilst increasing NPS customer satisfaction scores and doubling sales conversion rates. OPERATIONAL PERFORMANCE: Achieved improved SLA / service delivery performance combined with data-driven insights, forecasting (call volumes) and accurate lead time metrics. Strengthened UK Contractor Networks (1,300+ Engineers) via preferred partner schemes to attract (retain) best engineers with updated contract terms (pricing, free training incentives and performance scorecards). Also, renegotiated insurer contracts (and rates). BUSINESS OPTIMISATION: Delivering a strong commercial (P&L) impact, managing annual budgets and annual recurring revenues (ARR). Led complex restructuring and transformation following 3x company acquisitions in 12 months). Facilitating a wider transition to centralised lead management and customer support using a new shared services model with robust SLA targets, process standardisation, data / technology solutions and continuous improvements.
EDUCATION
University of Keele
Bachelor of Laws (LLB)
Loughborough University
Diploma
SKILLS
ABOUT JOE COLLIER
Commercially driven operations executive with a track record of scaling and transforming…
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