Joe Colby
Vice President of Claims (Canada) @Echelon Insurance
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WORK HISTORY
Vice President of Claims (Canada) @Echelon Insurance
Mississauga, ON, CA
Responsible for the leadership and management of the Canadian claim operations.•Accountable for 5 direct reports and an overall business area of more than 300 staff that manage the handling of new property and casualty claims per year and an inventory of over open claims across all lines of business with over $600M in reserves under management (Personal/Commercial Automobile/Property, Casualty, Warranty, and Surety) •Direction on policy interpretation, technical issues and loss handling procedures. •Lead effective work processes and monitor company standards to ensure quality customer service and containment of expense and indemnity leakage.•Lead strategic planning and execution of tactical actions to support corporate vision.•Monitoring/managing performance goals and overall staff development and succession planning.
EDUCATION
Insurance Institute of Canada
CIP, Chartered Insurance Professional (CIP)
SKILLS
ABOUT JOE COLBY
Senior claims executive with over 35 years experience in the property and casualty insurance and reinsurance industries. Expert in all aspects of claims management including indemnity and expense mitigation, individual and corporate-wide claim strategy development and litigation management. Strengths are organizational development including training, performance management, process definition, budgeting, expense control and claim system design/implementation, procurement, and integration.Specialties: Strategic and Operational LeadershipMergers and Acquisitions - Successful track record integrating operational units post-acquisitionProcess ImprovementProgram ImplementationChange ManagementNat Cat Management
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